2021 VoIP trends to watch out for

Voice over Internet Protocol (VoIP) has become a vital tool for businesses in recent years, and as the number of companies adopting remote work continues to increase, so will the demand for VoIP systems. According to Business Wire, the global business VoIP services market reached $26 billion in 2020, and is expected to grow to $31 billion by 2027.

New trends and innovations in VoIP will make this fast-growing technology even more dynamic, mobile, and flexible.

VoIP hardphones and softphones explained

You may be thinking of getting a Voice over Internet Protocol (VoIP) system for your business and are in the process of considering factors such as your business size, organizational structure, and the volume of calls you handle. But have you ever considered whether to use a hardphone or a softphone? This article will discuss the differences between the two, and which is better for your business.

Signs your VoIP system has been hacked

Voice over Internet Protocol (VoIP) has become a reliable communication platform for many small- and medium-sized businesses (SMBs) because of the wide array of benefits it offers. However, just like any other type of modern technology, VoIP systems are not immune from being exploited by cybercriminals looking to steal users’ private data for financial gain.

Why your business should consider using VoIP

Voice over Internet Protocol (VoIP) has come a long way since it was first introduced around 1995. Despite this, it still seems like a big mystery to many small- to medium-sized businesses (SMBs). This shouldn't come as a surprise since a lot of SMB owners focus more on their customers and clients, rather than how VoIP technology can help push their businesses forward.

Selecting the right VoIP system for your business

Voice over Internet Protocol (VoIP) services are taking over communications in the digital age, making your office landline a thing of the past. More companies are starting to deploy VoIP because it is popular and cost-effective. What factors do you have to consider before getting your own VoIP system? Here are some tips you can use.

How much does a VoIP system cost?

There are so many VoIP phone systems in the market that you’re bound to come across a few with similar features and add-on services. This might tempt you to compare their prices and purchase the more affordable option. But don’t just look at the initial price of the VoIP system; you must also look at the total cost of ownership (TCO).

 

What is TCO?
TCO is the overall sum of procuring, deploying, and operating a VoIP system over its life cycle, which is typically five years.

5 Ways to benefit from VoIP phones

If you’re making or receiving Voice over Internet Protocol (VoIP) calls, you may gather a lot of valuable data without knowing it. Whether you’re still getting accustomed to your new telephone system, or you’re simply unaware of your VoIP data, here are five things you can do to benefit from it.

Advantages of call recording

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization.

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