VoIP hardphones and softphones explained

You may be thinking of getting a Voice over Internet Protocol (VoIP) system for your business and are in the process of considering factors such as your business size, organizational structure, and the volume of calls you handle. But have you ever considered whether to use a hardphone or a softphone? This article will discuss the differences between the two, and which is better for your business.

Signs your VoIP system has been hacked

Voice over Internet Protocol (VoIP) has become a reliable communication platform for many small- and medium-sized businesses (SMBs) because of the wide array of benefits it offers. However, just like any other type of modern technology, VoIP systems are not immune from being exploited by cybercriminals looking to steal users’ private data for financial gain.

Why your business should consider using VoIP

Voice over Internet Protocol (VoIP) has come a long way since it was first introduced around 1995. Despite this, it still seems like a big mystery to many small- to medium-sized businesses (SMBs). This shouldn't come as a surprise since a lot of SMB owners focus more on their customers and clients, rather than how VoIP technology can help push their businesses forward.

Improve communication by dealing with VoIP issues

Voice over Internet Protocol (VoIP) phone systems are cheaper and more efficient than regular phones and businesses are jumping on board. However, transitioning without a plan can cause a range of issues that many business owners never expected. Here are a few you should keep in mind. Poor call quality Complicated and frustrating VoIP system […]

Selecting the right VoIP system for your business

Voice over Internet Protocol (VoIP) services are taking over communications in the digital age, making your office landline a thing of the past. More companies are starting to deploy VoIP because it is popular and cost-effective. What factors do you have to consider before getting your own VoIP system? Here are some tips you can […]

How much does a VoIP system cost?

There are so many VoIP phone systems in the market that you’re bound to come across a few with similar features and add-on services. This might tempt you to compare their prices and purchase the more affordable option. But don’t just look at the initial price of the VoIP system; you must also look at […]

VoIP and remote work: The perfect combination

Voice over internet protocol (VoIP) phone systems give employees the freedom to make and receive calls from any location. More importantly, a good VoIP solution allows you to enable work-at-home arrangements that will keep your workers happy and your company productive. So how exactly will VoIP and working at home equal to a more successful […]

5 Ways to benefit from VoIP phones

If you’re making or receiving Voice over Internet Protocol (VoIP) calls, you may gather a lot of valuable data without knowing it. Whether you’re still getting accustomed to your new telephone system, or you’re simply unaware of your VoIP data, here are five things you can do to benefit from it. Time/Date data The information […]

Advantages of call recording

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One of the most important reasons […]

VoIP hardphones or softphones for SMBs?

Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between the two types of phones: traditional desk phones (hardphones) or software-based phones (softphones). To help you decide, we’ll break down the benefits of each type. What’s a hardphone? A hardphone is a desk phone […]

Set up a productive, efficient, and secure remote team that can help you run your business anywhere. Download our free eBook today to learn how!Download here
+ +