The quality of your IT support can make or break your company. Effective IT support can make your organization more efficient, maximize uptime, and improve your bottom line. A bad one, on the other hand, can result in errors that cause downtime and costly data breaches.
How do you know exactly if your business has bad IT support? If you notice any of the following signs, it may be time to consider switching to a new IT support provider.
1. Your current IT team is always putting out fires, but never addresses the root cause
Let's say your computer freezes up at random times. If your IT support only fixes the surface-level issues instead of finding out why the problem is happening and addressing it, they're not doing their job properly. This results in a lot of wasted time and money, and can eventually lead to serious problems that could have been avoided if they were addressed early on.
2. They're always trying to upsell you
Your IT support providers should be focused on resolving the problem at hand, not on upselling you unnecessary products and services. While it's fine for them to suggest a new tool or service that can benefit your business, it becomes a problem when they're constantly pushing for you to buy solutions that do not meet your company's needs and budget.
Your IT support providers should be focused on resolving the problem at hand, not on upselling you unnecessary products and services.
3. They're not responsive
Your business needs an IT support team that can respond quickly to any issues.
Let's say one of your employees accidentally opened a malware-infested file on their computer. If it takes your IT support team hours or even days to respond to the issue, the malware could spread to other computers in your network and cause downtime.
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4. They’re only available during business hours
Threat actors don’t rest after the day is done. In fact, a study found that 76% of all ransomware attacks in the enterprise sector occur outside working hours, with 49% taking place on weeknights, and 27% taking place over the weekend. This is because attackers believe that most companies don't have IT staff working during those hours, and if they do, they are most likely short-handed.
This means that if your IT support team is not available 24/7, they won't be able to respond to threats that occur when your office is closed for the day.
5. They don't have a plan for disasters
Your organization can experience a downtime-inducing disaster at any time. That's why it's important to have a plan in place for when an adverse event happens.
Your IT support team should have a solid plan for how they will back up your data, what they will do to keep your systems up and running, and how they will communicate with you. But if they don't have a comprehensive disaster recovery plan, they’re not capable of saving your business and its assets from natural disasters, power outages, and cyberattacks.
6. They don't keep you in the loop
Your IT support team should keep you updated on the status of any problems they're working on, as well as any changes they make to your system. If they don’t, this can result in serious problems.
Let’s say your IT team updates your computers without telling you, and users can’t find their files as a result. This can cause delays that will affect your employees’ productivity and your company’s operations.
Tired of having bad IT support for your Torrance business? Partner with Complete Document Solutions. Our team of IT experts will ensure that you will not experience any of the aforementioned issues and that your business will always operate optimally. Talk to us today or download our FREE eBook about managed IT.