Have you got what it takes to join our team?
Unbeatable service is a cornerstone of Complete Document Solutions' business. After people have had bad experiences with other companies (poor response time, lack of professionalism), they’ve come to us. We’ve earned a lot of loyal customers over our years, thanks to our expertise and attentiveness.
We look for team members who share our commitment to superior customer service. Our work environment fosters personal and professional growth by empowering employees to develop their talents and offers opportunities for continuing education. We are always interested in meeting people who are driven by success in customer satisfaction and want to be a part of a team that helps local businesses thrive.
To apply for positions or to submit your resume, please complete the form below.
Complete Document Solutions Service Technician
Complete Document Solutions is a locally owned and fully independent technology company. We provide leading edge office equipment and software solutions to businesses throughout the Los Angeles and Orange County basins. We take great pride in providing excellent customer-centric service and support to our primary base and utilize a selective partner channel to extend our reach throughout the country.
Our employees are at the heart of everything that we do. Their dedication and passion for customer care, guidance, and support is our company core foundation. Everyone counts, no matter the position. We are a long-term employer that supports growth, great benefits, and individual passion directed to a common company goal.
Our document imaging and technology product portfolios are specifically selected for their functionality, innovativeness and reliability. CDS provides sales and ATSP certified copier and printer repair for all leading manufacturers including Canon, Kyocera Mita, Xerox, Sharp, HP and Lexmark, supporting full product lines.
Our mission is to partner with businesses by providing total document solutions from a consultative approach and provide local same day support and service. We are currently seeking individuals to join our dedicated service team.
Responsibilities:
- Traveling to customer sites for troubleshooting, diagnosing and resolving maintenance and repair issues
- Performing on-site and office-based installations
- Maintaining current technical knowledge and continuously working to expand knowledge of new technology and equipment through manufacturer training
- Ability to work a consistent 40-hour work week
- Managing and maintaining accurate inventory for tools, parts and supplies in vehicle stock
- Ensuring a high level of client satisfaction by meeting customer’s needs in a courteous, timely and cost-effective manner
Qualifications:
Education: 2-year degree in Electronics Technology or similar field of study and a minimum of 3 years related experience, or an equivalent combination of education and experience.
Knowledge and Experience:
- Ability to read and interpret documents such as service manuals, parts catalogs, circuit diagrams, and operating & maintenance instructions
- Skilled computer knowledge & PC proficient
- Digital electronic knowledge
- Extensive electro-mechanical experience
- Excellent time management skills required
- Excellent focus on customer satisfaction & committed to building and maintaining strong customer relations
Abilities:
- Ability to work independently and as part of a team
- Ability to lift and handle up to 40 pounds
- Self-motivated and results focused
- Excellent analytical and problem-solving skills
- Good interpersonal skills
- Exceptionally skilled in organization, attention to detail and effective prioritization of duties
License/Certification/Experience Required:
- Prior service experience on copiers, printers, and fax machines required
- Must possess a valid driver’s license, appropriate insurance coverage, and reliable vehicle to drive for company use
- Network connectivity experience required
- Proof of Manufacturer Certifications from at least one of the following: Canon, Kyocera Mita, Sharp, and/or Hewlett Packard. Certification on 45+ ppm copiers a plus.
Benefits
- Product and service training by the manufacturer
- Laptop
- Mileage reimbursement
- Dental and medical insurance
- 401(k) program with company participation
- Paid holidays, sick, and vacation
- Excellent long term existing team
Job Type
- Full-time
Salary
- Pay: Competitive compensation program based upon experience and manufacturer product certifications
Tier 2 IT Support
Complete Document Solutions is a locally owned and fully independent technology company. We take great pride in providing excellent customer-centric service and support to our primary base of Southern California. We utilize a selective partner channel to extend our reach throughout the country.
Our employees are at the heart of everything that we do. Their dedication and passion for customer care, guidance, and support is our company core foundation. Everyone counts, no matter the position. We are a long-term employer that supports growth, great benefits, and individual passion directed to a common company goal.
Our document imaging and technology product portfolios are specifically selected for their functionality, innovativeness and reliability.
Job Description
In the Tier 2 role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal and external support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. Strong and friendly communication skills required.
Responsibilities:
- Provide both onsite and remote support in order to resolve client issues to their satisfaction
- Monitor and respond to IT helpdesk requests in a timely and effective manner
- Modify configurations, utilities, software default settings for local workstations
- Onboard new users
- Configure, Install, and test new workstations, servers, peripheral equipment, and software
- Perform timely workstation hardware and software upgrades
- Identify and escalate problems
- Perform preventative maintenance and repair of end user devices
- Participate in the development of help sheets and FAQ documents for end users
- Comply with all site audit, licensing, and company policies and procedures
Qualification
Education: Bachelor’s Degree preferred in computer science, information technology or a related field. College-level coursework or technical training or certification is highly desirable, preferably in computer science, information technology or a related field; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
License and Certification: California Driver's License and a satisfactory driving record are conditions of initial and continued employment.
Experience in the technical field or certification may be substituted for degree. A minimum of 1-2 years of PC hardware and support experience in Windows 7/10 and Windows Server 2012. A working knowledge of Microsoft Office 2016 suite, MS Exchange Server 2016 and DB (Lotus/Access/other). Candidate must also demonstrate intermediate skill set in MS Excel and Access 2016. Valid California driver’s license and insurance required.
Knowledge and Experience:
- Knowledge of advanced computer hardware, including desktops, laptops and networking equipment
- Advanced knowledge of Active Directory, VMWare ESXi, Microsoft Azure, Amazon AWS, Cisco IOS, Extreme Networks CLI, Office 365, SharePoint Online, Group Policies
- Experience with MS and MAC Operating Systems and MS applications such as Office
- Experience with helpdesk best practices
Abilities
- Strong Written and oral communication skills
- Detail oriented with strong organization and documentation skills
- Outstanding customer service skills
- Ability to absorb and retain information quickly
- Dexterity to handle computer equipment, tools, and light cabling
- Ability to lift and transport moderately heavy items such as computers and office printers
- Must be able to work will with co-workers/team members
License/Certification/Experience Required
- A minimum of 4 years of PC hardware and support experience in Windows and Mac operating systems
- Working knowledge of all MS Office Suite products
- Working knowledge of MS Exchange Servers and Databases
- Intermediate skill set in MS Excel and Access
- Valid California Driver's License
- Reliable car for use in travel to customer locations
- Proof current and ongoing car insurance
- After hours and weekend work will be involved
Benefits
- Ongoing technology training
- Growth opportunities
- Dental and medical insurance
- 401(k) program with company participation
- Paid holidays, sick, and vacation
- Excellent long term existing team
Job Type
- Full-time
Salary
- Pay: $19.25 - $36.00 per hour
Tier 1 IT Support
Complete Document Solutions is a locally owned and fully independent technology company. We take great pride in providing excellent customer-centric service and support to our primary base of Southern California. We utilize a selective partner channel to extend our reach throughout the country.
Our employees are at the heart of everything that we do. Their dedication and passion for customer care, guidance, and support is our company core foundation. Everyone counts, no matter the position. We are a long-term employer that supports growth, great benefits, and individual passion directed to a common company goal.
Our document imaging and technology product portfolios are specifically selected for their functionality, innovativeness and reliability.
Job Description
In the Tier 1 IT Support role with Complete Document Solutions, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal and external support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. Strong and friendly communication skills required.
Responsibilities:
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Assist with onboarding of new users
- Install, test and configure new workstations, peripheral equipment and software
- Perform timely workstation hardware and software upgrades as required
Qualification
Education: Bachelor’s Degree preferred in computer science, information technology or a related field. College-level coursework or technical training or certification is highly desirable, preferably in computer science, information technology or a related field; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
License and Certification: California Driver's License and a satisfactory driving record are conditions of initial and continued employment.
Experience in the technical field or certification may be substituted for degree. A minimum of 1-2 years of PC hardware and support experience in Windows 7/10 and Windows Server 2012. A working knowledge of Microsoft Office 2016 suite, MS Exchange Server 2016 and DB (Lotus/Access/other). Candidate must also demonstrate intermediate skill set in MS Excel and Access 2016. Valid California driver’s license and insurance required.
License/Certification/Experience Required
- A minimum of 1 years of PC hardware and support experience in Windows and Mac operating systems
- Working knowledge of all MS Office Suite products
- Working knowledge of MS Exchange Servers and Databases
- Intermediate skill set in MS Excel and Access
- Valid California Driver's License
- Reliable car for use in travel to customer locations
- Proof current and ongoing car insurance
- After hours and weekend work will be involved
Benefits
- Ongoing technology training
- Growth opportunities
- Dental and medical insurance
- 401(k) program with company participation
- Paid holidays, sick, and vacation
- Excellent long term existing team
Job Type
- Full-time
Salary
- Pay: $16.00 - $32.00 per hour
IT Sales Consultant
Job Description
We are currently seeking an individual that can expand our business and customer base for our IT Support Division. If you are a candidate who is eager to close sales that will drive profitability, enjoys working in a laid-back environment, and likes working independently then we want to meet you.
Responsibilities:
- Cold/Warm calling and creating new prospects
- Built and maintain existing sales leads
- Identify potential customers, schedule appointments, and build relationships
- Sell products and services that meet/exceed customer’s expectations
- Provide technical recommendations and guidance to current and potential customers
- Prepare contracts and sales agreements
- Maintain technical and sales knowledge by attending training, seminars, and reviewing technical publications
Job Requirements:
QUALIFICATIONS: Associates Degree Preferred. A minimum of 1-2 years in technical sales experience a must. A working knowledge of all Microsoft Office suite and CRM Software. Valid California driver’s license, insurance required, and reliable car/transportation a must.
Job Snapshot:
- Employment Type – Full Time
- Job Type – Digital Office Equipment, Information Technology Sales
- Education – 2 Year degree
- Experience – At Least 2 years
- Provide technical recommendations and guidance to current and potential customers
- Manage Others – No
- Required Travel – Up To 20%
Account Executive
Complete Document Solutions Account Executive
As an Account Executive at Complete Document Solutions, you will positively impact organizations and the lives of the people who work there through transforming how they can efficiently and more productively complete their work. You will get to explore and identify problems within client’s organizations which they either don’t know exist or have not been able to find a way to resolve and bring fully vetted solutions that free them to do their core purpose.
Job Summary
The Complete Document Solutions Account Executive is a full cycle outside sales role. Responsible for all stages in the sales cycle, from prospecting through closing and account management. This role is for a self-motivated individual that can build long term relationships based on mutually beneficial principles of solving problems with technology. The ideal candidate is customer-oriented with a drive to achieve goals and maintain a great customer experience. This is a hybrid position to optimize time in field with clients or using technology to move sales forward, while meeting internal expectations.
Responsibilities
- Work with key accounts to provide product solutions and IT Services, develop new business, and to ensure satisfaction. The role is roughly 80% hunter, 20% farmer.
- Develop strategic plans to introduce and implement IT Services, Canon technology, service, software, and 3rd party solutions to address customer requirements.
- Serve as primary day to day liaison with assigned clients and maintain positive ongoing high-level relationships with your customer base that will promote long-term working partnerships
- Actively maintain a thorough and quality CRM data base for your assigned territory, to build strategic and tactical plans so you can overachieve your personal goals.
- New market share is gained through strategic prospecting and ability to meet customer requirements by utilizing all resources available.
- Manage multiple projects simultaneously while interfacing with different internal and external contacts to assure complete success.
- Expand product and service footprint in current clients.
- Consistently close sales and achieve monthly activity and profitability goals.
- Be a constant learner striving to continuously improve your skills and knowledge
Qualifications
- Bachelor’s degree or equivalent experience
- 1-3 years of outside B2B sales experience in IT Services, office technology and SaaS.
- Strong negotiation, presentation, and communication skills.
- An interest in learning new technology in an evolving industry.
- Ability to work autonomously with excellent time management.
- Some travel required within a local market (a valid driver’s license, reliable vehicle, an acceptable driving record and insurance).
IT Specialist
Job Description
Complete Document Solutions is a locally owned and fully independent technology company. We take great pride in providing excellent customer-centric service and support to our primary base of Southern California. We utilize a selective partner channel to extend our reach throughout the country.
Our employees are at the heart of everything that we do. Their dedication and passion for customer care, guidance, and support is our company core foundation. Everyone counts, no matter the position. We are a long term employer that supports growth, great benefits, and individual passion directed to a common company goal.
Our document imaging and technology product portfolios are specifically selected for their functionality, innovativeness and reliability.
Position
Complete Document Solutions is currently seeking a highly motivated and professional IT Professional.
Responsibilities
- Provide both onsite and remote support in order to resolve client issues to their satisfaction
- Monitor and respond to IT helpdesk requests in a timely and effective manner
- Modify configurations, utilities, software default settings for local workstations
- Onboard new users
- Configure, Install, and test new workstations, servers, peripheral equipment, and software
- Perform timely workstation hardware and software upgrades
- Identify and escalate problems
- Perform preventative maintenance and repair of end user devices
- Participate in the development of help sheets and FAQ documents for end users
- Comply with all site audit, licensing, and company policies and procedures
Qualifications
- Knowledge of advanced computer hardware, including desktops, laptops and networking equipment
- Experience with MS and MAC Operating Systems and MS applications such as Office
- Experience with helpdesk best practices
- Strong written and oral communication skills
- Detail oriented with strong organization and documentation skills
- Outstanding customer service skills
- Ability to absorb and retain information quickly
- Dexterity to handle computer equipment, tools, and light cabling
- Ability to lift and transport moderately heavy items such as computers and office printers
- Must be able to work will with co-workers/team members
Benefits
- Ongoing technology training
- Growth opportunities
- Dental and medical insurance
- 401(k) program with company participation
- Paid holidays, sick, and vacation
- Excellent long term existing team
Requirements
- A minimum of 2 years of PC hardware and support experience in Windows and Mac operating systems
- Working knowledge of all MS Office Suite products
- Working knowledge of MS Exchange Servers and Databases
- Intermediate skill set in MS Excel and Access
- Valid California Driver's License
- Reliable car for use in travel to customer locations
- Proof current and ongoing car insurance
- After hours and weekend work will be involved
Job Type: Part-time
Pay: $19.25 - $36.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Torrance, CA 90503: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Associate (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location:
One location