6 Important questions to ask when choosing a managed print services provider

6 Important questions to ask when choosing a managed print services provider

Businesses can optimize their printing infrastructure and workflows by leveraging managed print services (MPS). These are services offered by an external provider to manage a company's printing environment, covering everything from printer hardware and supplies to maintenance and support.

But because not all MPS providers are created equal, it can be difficult to find the right one for your business. Here are six questions to ask yourself when considering an MPS provider:

1. Have they worked with businesses similar to yours?

It's important to choose an MPS provider with experience serving businesses like yours. They should understand your industry's specific needs, challenges, and regulations. For instance, if you're in the healthcare industry, you'll need an MPS provider that can help you ensure that your printing devices and processes are compliant with the Health Insurance Portability and Accountability Act.

2. What is the provider’s track record?

Trusting an MPS provider is easier if it has a good history of satisfied clients. Look for client testimonials on the provider’s website and see if you can relate with any of their experiences. A quick online search may also reveal helpful reviews about the provider. See who they’ve teamed up with in the printing industry, as these partnerships can help you make the most out of your investments.

Additionally, check if the provider has won accolades in the past. For example, Complete Document Solutions was recently awarded the 2021 Canon ATSP Certification for our commitment to technician development and training, which has resulted in outstanding service performance and customer experience.

3. How will the MPS provider integrate with your current systems?

It's important to choose an MPS provider that can integrate its services seamlessly with your current systems. This will help ensure a smooth transition and minimize disruptions to your operations.

Through Complete Document Solutions' Workflow Solutions, we can integrate our services with your existing applications and processes. This way, you can take advantage of our print management capabilities without having to replace your current systems.

4. What is the provider’s pricing system?

Pricing for MPS services can vary depending on the size of your business and your specific needs. Some providers charge a monthly fee, while others bill per print. You’ll want to get the most bang for your buck, so make sure you understand the fees before signing a contract.

5. What is the provider’s customer support like?

You need to choose an MPS provider with excellent customer service. The best way to gauge customer service is to contact the provider directly and ask a few questions. See how long it takes them to respond and whether they're able to answer your questions well.

You should also find out what kind of support they offer after hours, on weekends, and during holidays. Consider your needs and choose a provider that can offer the level of support you require.

6. What is the provider’s approach to printer security?

Printer security should be a priority for any business, as cybercriminals can exploit printers to infiltrate networks and steal sensitive information. Make sure your chosen MPS provider has a comprehensive approach to printer security. This should include features like data encryption, user authentication, and print job tracking. The provider should also have a plan for dealing with data breaches.

Complete Document Solutions is the right MPS provider for your business. We can help you improve your productivity while lowering printing costs by as much as 30%. If you prefer, we can also replace small, low-user printers with economical printers that save on toner, parts, and maintenance. To learn more about how we can help your company, drop us a line today.


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