The coronavirus pandemic forced many businesses around the globe to implement remote work policies to stay operational amid lockdown restrictions. But shifting to a work from home setup came with its own set of productivity and cybersecurity challenges. For instance, a typical home network is not designed to handle heavy workloads, especially if several people are using it at the same time. This can lead to bandwidth bottlenecks that cause real-time services like Voice over Internet Protocol (VoIP) to lag.
What's more, businesses from various sectors, especially the healthcare industry and remote workers, have also become prime targets for ransomware and phishing attacks. With remote work here to stay for the foreseeable future and cyberattacks becoming more sophisticated, partnering with a trusted managed IT services provider (MSP) like Complete Document Solutions will help your business deal with various IT issues.
What is an MSP?
An MSP is a company that remotely manages your company's IT infrastructure. Some of the services MSPs offer include cybersecurity, VoIP, backup and recovery, network monitoring, cloud computing, IT consulting, network design and installation, and more.
How can your business benefit from an MSP?
Working with an MSP may seem like a big expense, but the benefits your business will gain from the partnership will be worth the investment.
1. Cost savings
Some companies, especially small- and medium-sized businesses (SMBs) don't have the resources to support an in-house IT team or maintain their own IT infrastructure. But as most MSPs use a subscription-based model where you pay flat monthly or annual fees for only the services you need, you can easily predict your IT expenses. This ensures that you don’t go over your budget.
2. Enhanced cybersecurity
Most SMBs have limited IT infrastructure resources, while others believe they will never be the target of a cyberattack because they don’t store the same amount of data larger companies do. As a result, SMBs often have inadequate cybersecurity defenses, making them easy targets for cybercriminals.
An MSP can protect your business from various cyberthreats using the latest cybersecurity solutions at a price that fits your budget. Their team of IT experts stay up to date with cybersecurity trends to ensure your business is leveraging the latest defenses against cyberthreats.
3. Improved disaster management
MSPs offer disaster recovery and business continuity services to ensure your data and applications are backed up in a secure off-site location. In the event of a natural disaster or cyberattack, an MSP can quickly restore all your data and applications to minimize the costly effects of downtime and data loss.
4. Auto patching and software updates
Outdated software has security flaws that cybercriminals can exploit to attack your network. However, assigning your staff to patch and update your software takes up time and manpower, which can affect your company's productivity and revenue. Moreover, regular employees are not trained in installing patches and upgrades, which can cause complications (i.e., using incorrect settings).
A reliable MSP ensures your company's software and applications are regularly updated as soon as the latest patches come out, so you won't have to worry about using outdated applications.
5. Proactive 24/7/365 support
Many SMBs don't have the means to monitor their systems round-the-clock. System failures can occur during off-hours or holidays when no one is available to mitigate the impact. MSPs have IT specialists who work round the clock to monitor, identify, and resolve any issues before they become bigger problems.
MSPs also conduct routine vulnerability tests to ensure that all implemented systems/security features are properly working.
MSPs can adapt to your changing technological requirements and offer resources depending on your needs. They can also anticipate your future technical needs and challenges and recommend improvements based on your current situation.
7. Enhanced productivity
SMBs often come across technical issues they're not equipped to handle. In some cases, employees have to resolve IT issues themselves, which can lead to productivity loss. An MSP provides regular system monitoring and maintenance services to identify and resolve IT concerns so that your staff can focus on their tasks.
If your business is struggling with various IT challenges, partner with a reliable MSP like Complete Document Solutions. Our IT experts will take the time to understand your technology needs and provide you with solutions to improve your infrastructure without hurting your budget. Call us today to learn more.