Signs your business needs a managed IT services provider (MSP)

Signs your business needs a managed IT services provider (MSP)

Is your company's IT infrastructure experiencing persistent issues? Are you constantly worried about data breaches? Are you always running into IT issues that affect your employees’ productivity? If you answered yes to all these questions, it's time to partner with a managed IT services provider (MSP) like Complete Document Solutions.

What is an MSP?

An MSP is a company that proactively and remotely manages your company's IT infrastructure under a subscription model. It allows you to delegate some or all of your company's IT operations to tech experts who offer services such as:

  • IT support
  • Cloud computing
  • VoIP
  • Data backup and recovery
  • Network design and installation
  • Cybersecurity
  • Hardware and software installation
  • IT consulting
  • Managed services

Signs your business needs an MSP

You don't have a dedicated IT staff
Many small- and medium-sized businesses (SMBs) don't have the resources for an in-house IT staff, so they often rely on tech-savvy staff to resolve IT issues. Unfortunately, they may only have limited IT knowledge and will have trouble staying up to date with the latest technology trends and dealing with multiple problems. In addition, a staff member becomes less productive when focusing on a task that's not their main responsibility.

You keep encountering issues your IT staff can't fix
If your IT staff or part-time IT guy is regularly experiencing the same issues or can't seem to fix a specific problem, it's probably because they lack the knowledge to deal with those issues. MSPs house experts with a wealth of knowledge in various IT areas who will make sure your infrastructure is always at peak performance.

You experience frequent downtime
One clear sign that your IT staff is failing to do its job is frequent downtime. If your IT team is stuck in a situation where they are fixing recurring problems, your company's operations could get disrupted and suffer downtime and productivity loss. This can become costly over time because your company needs the support of a fully functioning system to generate profit.

You are not prepared for a cyberattack
According to Symantec, 43% of hackers prefer to target SMBs because most of them do not prioritize having a strong cybersecurity solution in place. With phishing, ransomware, and other cyberattacks on the rise, your business should have the proper defenses to keep your data safe. An MSP will protect your business from cyberthreats by leveraging the latest countermeasures to ensure your network is protected at all times.

You need 24/7/365 support
SMBs with a small IT staff usually face issues when their IT personnel takes some time off or quits. Holidays can also be an issue since none of your in-house IT staff will be available in case of any network problems. With an MSP, IT teams are available 24/7/365 and can address any tech issue even during off-hours.

You're looking to save money
Having an in-house IT staff can be a costly investment, especially if they're not performing as well as you want them to. In addition, housing your own IT team means you have to set money aside for salaries, equipment, office space, and benefits. To stay on top of the latest tech trends, your IT staff requires training courses for which a certain portion of your IT budget needs to be allotted.

Partner with an MSP today

If your organization is one of the many companies in Southern California struggling to manage their IT infrastructure, Complete Document Solutions can help. We have a dedicated team of IT specialists who will take care of your tech issues so you can focus on your business’s core functions. Download our free eBook today to learn what else we can do for your business.

Don't have an IT roadmap?

Outsourcing the day-to-day management of your office technology will lead to more productive employees and reduced costs. Find out more by scheduling a call with us or getting a free quote down below.

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