Dramatic changes in the ways that organizations define and use documents today have given rise to tremendous opportunities— as well as significant risks. The same documents that can have a negative impact on costs can have a positive effect on helping achieve an organization’s goals. To ensure that documents are used to their best advantage, it is important to have a clear understanding of the kinds of costs they can incur, as well as a sense of the ways in which they can create value. It may not be possible to determine precisely the value of a document in the same way that one can identify the specific costs associated with it, but recognizing that cost and value coexist is vital to managing documents effectively.
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